About the service
“The Margaret Thatcher Infirmary provides accommodation for up to 68 people who require nursing or personal care within the Royal Hospital Chelsea, the home of the Chelsea Pensioners. At the time of our inspection, 58 people were living in the infirmary.”
What the CQC say about the Digital Care Suite
“The provider had installed sensors in people’s rooms to detect any movement if they were at risk of falls.”
“Detailed infection control audits were carried out across the service and any issues highlighted had been followed up.
“Care plans documented any infection control risks and the need for personal protective equipment (PPE) to be used, which we observed staff wearing throughout the inspection.”
“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.”
“There was a range of systems in place which gave people and their relatives the opportunity to feedback about the care they received.”
“Continuous learning and improving care
- There were robust systems in place to monitor the service and identify if any areas of practice needed improvements.
- A range of audits across including health and safety audits were in place which identified any issues. We saw actions arising from the recommendations had been completed.”