Frequently Asked Questions

All you need to know to get your homes up and running with KareInn.

Managing your Account

We really like the format of our existing care plans, and have had good CQC feedback on them. Is there a way we can mirror the format?

Yes, whilst KareInn is here to help you take your existing processes to the next level if there are existing approaches that you are really keen to keep, the KareInn system can be configured to reflect your preferences.

We have a mixture of registrations, including Residential, Nursing and Dementia, Learning Disability and Mental Health. Can the KareInn system accommodate the differences so that we can use one platform?

Yes, KareInn can be customised to suit each of your services, allowing you to have complete oversight across your account. Each service type can have its own preferred care plans and assessment types to reflect the different requirements of the people you care for.

Does the mobile device have full system functions i.e. care planning, care tasks, risk assessments? Do we have to pay extra for the mobile version??

No, our mobile version is not an extra cost but is included in our licence fees. Our platform has been designed “mobile first” this means you can access everything on the mobile version as on the desktop and tablet, giving your frontline everything they need at their fingertips.

What ongoing customer and technical support do you offer?

Following KareInn implementation, your dedicated account manager will be on hand over the first 8 weeks to offer you more tailored support. Then they will check in with you quarterly as well as being on call anytime you need, alongside our customer service team, who are available via phone or email to respond to  any technical query you may have.

How often is the software updated?

We are committed to the future of care delivery.

We adopt best practice and release regular updates to our platform to the benefit of all clients. You can expect us to release an update every month.

What is the implementation timeline like?

We aim for your home to be ready to use the software independently within 4-6 weeks.

Safety and Security

What do the Care Quality Commission say about the KareInn platform?

Whilst not regulated by the CQC KareInn has been through a a large number of positive CQC reviews that have led to improved scores for the homes. Our system has been designed alongside clinical leads and researchers to ensure that it delivers against the CQCs key lines of enquiry and we have also worked with a wide spread of local authorities across the UK with positive feedback.

 

You can read some of our CQC reviews here.

Can we get all of our residents’ data out if we need it for an information request?

Yes, it’s your data not ours so we have made is super easy and user friendly for you to be able to access it. Data can also be saved in a variety of different formats to suit your needs, including excel and PDF.

Will the system work offline if the internet goes down?

Yes, KareInn automatically saves key information and uploads this the next time you are online. It does so by maintaining a cache of the forms necessary for the continued care of a resident. Members of the care team are therefore able to continue documenting the care they are giving even if the Wi-Fi goes down. The app stores the forms they have submitted and automatically syncs with the platform when an internet connection is next available.

However; the KareInn system requires good connectivity to do its job in a useful way. Whilst our offline app will mitigate Wi-Fi issues, this does not remove the need for good and consistent reliable Wi-Fi.

A resident needs to go to hospital, is there a facility to provide the ambulance crew with transfer to hospital information?

A grab sheet can be printed in one click for use in an emergency such as hospital admission which details residents profile, care/support plans and the last 25 records from that day as well as their medial history and key contacts.

What ongoing customer and technical support do you offer?

Following KareInn implementation, your dedicated account manager will be on hand over the first 8 weeks to offer you more tailored support. Then they will check in with you quarterly as well as being on call anytime you need, alongside our customer service team, who are available via phone or email to respond to  any technical query you may have.

Implementation and Onboarding

Our records are currently all handwritten on paper, how do we move these on to the KareInn system?

There’s no need to disrupt your home, or spend valuable hours transferring historic paper records onto our system.

We convert your current records onto our system ready for go live. It takes us less than two weeks, and your records never leave your home.

We are already digital and would like to switch our existing care records over to KareInn, is this possible?

Yes, KareInn is able to help you migrate your existing data, so you can hit the ground running on day one.

My staff have always used paper, how will they find the switch to digital?

Our platform is consistently described as ‘the easiest to use’ on the market.

KareInn is based on the familiar design of social media tools, utilising the skills your care staff already have. You will find that they pick up the skills much faster than you were expecting.

What ongoing customer and technical support do you offer?

Following KareInn implementation, your dedicated account manager will be on hand over the first 8 weeks to offer you more tailored support. Then they will check in with you quarterly as well as being on call anytime you need, alongside our customer service team, who are available via phone or email to respond to  any technical query you may have.

Do you supply phones or tablets?

No, KareInn provide the software but can recommend suppliers who can provide you with the most appropriate hardware according to your needs and budget.

Do I need to get a contract phone?

No, the phone supplier will provide you a phone without a SIM so you can access your Home’s WiFi in order to use the KareInn App. The only charge you will pay is for the handset only.

What phones work best with the KareInn App?

All Smart phones! In our experience though, most Care Homes want to find the most robust phone, with a large enough screen to make recording notes as easy as possible for frontline staff. The Samsung Galaxy A10 has a 6.2 inch screen, and a long battery life and is recommended by the KareInn tech team.

How much will a handset cost?

Depending on the spec you want to go for, you can buy a handset between £70 – £110, with the lower price being a Blackview A60 Pro), mid-range is LG K20 and the higher-spec a Samsung Galaxy A10. The 3 phones have all been placed in Care Homes with good effect.

How many handsets should I get?

You will need as many handsets to serve your largest shift size, and you may want to factor in for 1 spare phone in case of accidents.

Ready to start your KareInn journey?