The KareInn and Civica Partnership is an opportunity for care homes to take care outcomes and cost efficiencies to the next level.


KareInn defines the next generation of electronic care planning, Civica drives effective financial and operational management. The deep integration of the two partners takes care home groups to the next level in care outcomes and cost efficiencies. KareInn and Civica’s Coldharbour Collaboration

London, United Kingdom: KareInn today announced their collaboration  with Civica’s sector-leading Coldharbour Income Processing solution. The Civica Coldharbour and KareInn Digital Care Planning collaboration is unique to the social care sector. The deep integration between the two systems enables technology and innovation to take cost efficiencies and person-centred care to new levels.

For Civica, the collaboration is a continuation of over 30 years of providing innovative Income Processing solutions to their residential care home customers. Adding ‘best in breed’ Digital Care Planning to their institutional level software framework means Care Home Group customers will get a complete solution and the assurance, scrutiny and service level quality to which they are accustomed.

Steve Brain, Civica Executive Director of Health & Care, commented: 

“The launch of Civica Digital Care Planning powered by KareInn marks a ground-breaking collaboration for the care home sector to help drive real-time insights and keep residents safe. We’re very excited to partner with KareInn and extend our capability to help our residential care customers manage their finances, operations and care planning together.” 


Rachelle Mills, KareInn’s CEO says

“The KareInn and Civica collaboration is very much the ‘coming of ‘age’ for KareInn as it is now validated by one of the most established players out there.”

KareInn’s mission to lead the residential care sector in the development of technology-driven person-centred care is further fueled by the Civica collaboration. Since KareInn’s inception in 2016, they’ve demonstrated being on the forefront with the launch of a best-of-class care planning solution, open API platform and groundbreaking collaborations with the likes of Google DeepMind, PA Consulting, Ally Acoustic Monitoring and NHS Digital.

Primary benefits of the integration include:

  • Let’s you quickly record daily care on a user-friendly app
  • Fully integrates with Coldharbour Income Processing for a single resident view
  • Helps keep residents safe with clinical workflows
  • Allows you to customise care plans for more choice and configurability
  • Reduces staff costs with a streamlined digital process
  • Removes data duplication for increased accuracy 
  • Provides powerful reporting to make informed decisions.

For more information about the Civica and KareInn collaboration and to request a demo, visit KareInn Civica Partnership or contact

About KareInn: KareInn was launched in 2016 with a Seedcamp (backed by Google Start-up) grant and a  mission to ensure that every person receiving care through the system is living the best life possible. Since then KareInn has partnered with an impressive line of clients including Hallmark Care Homes and Royal Hospital Chelsea. KareInn was the first care planning solution to leverage Artificial Intelligence and as a result, the CEO Rachelle Mills was awarded Women in Tech 2019 and is short-listed for 2020.