24/7 In-App Help Centre Support
Within the Digital Care Suite App is our support facility which is available 24/7. It allows your care staff to easily find answers to their questions, report issues and raise queries.
Our support team responds to each and every query so your staff can feel confident they have the answers they need when they need them.
The help centre also provides essential training for new and agency staff who might not have attended KareInn’s face-to-face training sessions.
Online Tutorials and FAQs
Get started or hone up your skills with our self-paced training video library. Our library of online tutorials covers onboarding and instructions on many of the commonly used features of our platform.
Online training helps support staff to feel confident and allows them to improve their skills, at a time that’s convenient for them.
Monthly Updates and Release Digests
Our newsletters keep clients informed on KareInn’s latest developments. They are especially useful in helping new staff get up-to-speed and helping existing staff prepare for new features. The newsletters are full of hints and tips on how to get the most out of the KareInn platform.
Before we release any changes to the system, we send out release digests to all the senior care home staff. New releases are followed up with video tutorials for all staff to access.
Community and Team Support
We have a full training and support team to ensure you have the best experience with us and are getting the most out of all the available features.
In addition, you will have a dedicated account manager for your senior teams and each home will have access to a customer support desk available by telephone and email. Your KareInn account manager will check in with each home regularly to review how our service is running.